Developing a hybrid analytics approach to measure the efficiency of deposit banks

DİNÇER H., Hacioglu U., Tatoglu E., Delen D.

Journal of Business Research, cilt.104, ss.131-145, 2019 (SSCI) identifier identifier

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 104
  • Basım Tarihi: 2019
  • Doi Numarası: 10.1016/j.jbusres.2019.06.035
  • Dergi Adı: Journal of Business Research
  • Derginin Tarandığı İndeksler: Social Sciences Citation Index (SSCI), Scopus
  • Sayfa Sayıları: ss.131-145
  • Anahtar Kelimeler: Fuzzy analytic network process, Data envelopment analysis, Efficiency, Banking performance, Emerging markets, Borsa Istanbul
  • İstanbul Medipol Üniversitesi Adresli: Evet

Özet

This study aims at analyzing the efficiency of deposit banks using contemporary analytics-based decision-making techniques within a fuzzy environment. Specifically, a hybrid analytic model drawing on a fuzzy analytical network process and data envelopment analysis was developed and applied to the assessment of Turkish deposit banks quoted on Borsa Istanbul. The findings revealed that; (i) the efficiency results for banking activity vary for competitiveness and for the adoption of new technologies before and after the financial recession; (ii) the majority of deposit banks operating primarily with non-interest based factors found to be less-efficient; (iii) the ownership and capital structure of banks do not significantly contribute to their banking performance, as they were technically inefficient during the same period; and (iv) the inputs of the banking activities could be reduced while a constant level of output is maintained by adopting and properly using the most efficient technology to boost the technical efficiency.