Are patients in Western Turkey contented with healthcare services?: A quality assessment study
Journal of Nursing Care Quality, cilt.21, sa.4, ss.366-371, 2006 (SCI-Expanded, SSCI, Scopus)
- Yayın Türü: Makale / Derleme
- Cilt numarası: 21 Sayı: 4
- Basım Tarihi: 2006
- Doi Numarası: 10.1097/00001786-200610000-00015
- Dergi Adı: Journal of Nursing Care Quality
- Derginin Tarandığı İndeksler: Science Citation Index Expanded (SCI-EXPANDED), Social Sciences Citation Index (SSCI), Scopus
- Sayfa Sayıları: ss.366-371
- Anahtar Kelimeler: Healthcare services, Patient satisfaction, Quality, Quality assessment, Turkey
- İstanbul Medipol Üniversitesi Adresli: Hayır
Özet
The purpose of this study was to describe service quality as perceived by 1200 patients who had inpatient treatment at 3 hospitals in Istanbul: university, social security administration, and government. Patients were most satisfied with the helpful attitudes of personnel during check-in procedures, promptness and skill of nurses, overall service provided by physicians, speedy and skilled work of personnel in laboratories and X-ray rooms, and hospitals in general. © 2006 Lippincott Williams & Wilkins, Inc.