Are patients in Western Turkey contented with healthcare services?: A quality assessment study

KUĞUOĞLU S., Aslan F. E., Icli G.

Journal of Nursing Care Quality, vol.21, no.4, pp.366-371, 2006 (SCI-Expanded) identifier identifier

  • Publication Type: Article / Review
  • Volume: 21 Issue: 4
  • Publication Date: 2006
  • Doi Number: 10.1097/00001786-200610000-00015
  • Journal Name: Journal of Nursing Care Quality
  • Journal Indexes: Science Citation Index Expanded (SCI-EXPANDED), Social Sciences Citation Index (SSCI), Scopus
  • Page Numbers: pp.366-371
  • Keywords: Healthcare services, Patient satisfaction, Quality, Quality assessment, Turkey
  • Istanbul Medipol University Affiliated: No


The purpose of this study was to describe service quality as perceived by 1200 patients who had inpatient treatment at 3 hospitals in Istanbul: university, social security administration, and government. Patients were most satisfied with the helpful attitudes of personnel during check-in procedures, promptness and skill of nurses, overall service provided by physicians, speedy and skilled work of personnel in laboratories and X-ray rooms, and hospitals in general. © 2006 Lippincott Williams & Wilkins, Inc.