ABSTRACT

This study aims to identify and prioritise the fundamental problems encountered in the human resources management process in healthcare institutions. Human resources management, which is of critical importance for the sustainability of healthcare services, faces serious challenges, especially in extraordinary circumstances such as a pandemic. In this context, various problems such as workforce planning, role ambiguity, training shortages, employee satisfaction, and low motivation directly affect the performance of healthcare institutions. In this study, the Analytic Hierarchy Process (AHP) method, one of the multi-criteria decision-making methods, was used to determine the relative importance levels of these issues. As a result of the literature review, eight basic criteria were identified, and these criteria were evaluated using pairwise comparisons based on the opinions of five experts' opinions through pairwise comparisons. The AHP analysis revealed that the criterion with the highest priority is ‘Workforce Planning and Staff Shortages,’ followed by ‘Working Conditions and Workplace Safety’ and "Employee Satisfaction and Motivation Deficiencies criterion. The findings indicate that human resources strategies in the healthcare sector strategies in the healthcare sector should be restructured within the framework of long-term, sustainable, and employee-focused approaches. In this regard, it is believed that the study serves as a guide for healthcare managers, policy makers, and researchers.

Keywords: Human resources management, healthcare sector, AHP, workforce planning, multi-criteria decision making